Returns & Exchanges

 

At Halo In Style, we truly hope you love what you ordered. However, if for any reason it doesn’t meet your expectations, we’re here to make it right with a simple return and refund process. Please review the following return policy details:

  • Returns are accepted within 15 days from the delivery date of the final item in your order to the submission of your return request.
  • Returned items must be unused, undamaged, in original condition, and include all original packaging.
  • Items marked as clearance sale are not eligible for returns unless there is a quality issue.
  • Currently, we are unable to offer free returns, so the cost of return shipping will need to be covered by you. However, if the return is due to a defect or a mistake on our part, we will cover the return shipping.

Please note: Our products are crafted with natural gemstones and crystals, which may have slight imperfections. Additionally, due to variations in lighting and monitor settings, the colors of the products you receive may differ slightly from what you see online. These natural variations are not considered defects.

 

How to Return an Item

To initiate a return, please contact our customer service team at service@haloinstyle.com .

Please provide your order number, the item(s) you wish to return, and a brief explanation of the reason for the return. If your return is due to a product defect or you received the wrong item, please include photos for reference.

We’ll reply with detailed instructions for returning the item.

Once we receive and inspect the item, we’ll process your refund if it meets our return criteria.

 

Refunds

Once we receive and inspect your returned item, we’ll notify you via email regarding your refund status. If your return is approved, the refund will be issued to your original payment method. Please allow 5–7 business days for the refund to appear in your account, depending on your payment provider.

Please note: Shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the return is due to a defective item or an error on our part.

 

Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please return your original order for a refund and place a new order.